GETTING STARTED
How do I rent a unit?
If you are ready to rent a storage unit, and you know approximately what size you need, head over to the "rent storage" page and select the size unit you are looking for.
How much does it cost to rent storage units from Greyhound Self Storage?
Our storage unit prices depend on the size of the unit you want to rent, view our current pricing on the "rent storage" page.
I rented a unit on your website when can I move in?
Once you finish signing up online you will receive an email with the receive rental instructions, at that point you can visit our facility at 2422-B Government Street Ocean Springs, MS 39564 and move into your unit.
What do I need to bring with me when I come in to rent a unit?
Once you have gone through the online rental process, the only thing you will need to bring with you is a lock for your unit. We suggest purchasing a disc lock like this - https://www.amazon.com/Puroma-Packlock-Stainless-Shackle-Storage/dp/B07GZLN799
What are my storage options?
Please view the rent storage page to view the different storage unit sizes we have available. Each of these units has drive-up access and an overhead light.
What if I select the wrong size unit?
If you need to make a change after looking at your unit or at a later date, it's easy. Contact us and we can conveniently increase or decrease your unit size (transfer) at any time (subject to availability).
Can I come look at a unit before renting?
If you would like to see some of our available units before renting you will need to rent the unit to gain access. If you are not fully satisfied we will give you a full refund with in a 24 hour window.
What are your security features?
We offer 24/7 video surveillance as well as outdoor lighting on all of our buildings.
Do you provide locks? Do I need to provide a lock when I rent a unit?
We do not provide locks, we recommend purchasing a circular disc style lock like this - https://www.amazon.com/Puroma-Packlock-Stainless-Shackle-Storage/dp/B07GZLN799
Do you have climate control in your storage units?
We do offer climate control storage units in various sizes.
Can I rent a unit at any time?
Yes, you can rent a unit through our website at any time of the day, any day of the week. After completing the online signup process you will be sent your storage agreement via email and text. Or simply log in online, click the banner at the top, and view and sign it, then send it back. You will receive all instructions. unit number as well.
Can I rent a unit any day of the month?
Yes, rental months are the 1st day through the last day of the month. We will automatically pro-rate your first month's rent.
Can my company use your facility's units for business related items?
Yes, we have a number of businesses who rent one or more storage units in order to store supplies such as trailers, tools, equipment and other materials that they use on the job. Our storage units are also great for storing back-up equipment, files, and various other documents. Our convenient storage units make for a great warehouse facility for small business owners who want to reduce overhead – which allows your office to actually have more space in the end.
What is a storage unit with drive-up access?
A drive-up storage unit is an outside space located on the first floor of a facility that gives you the ability to load and unload your belongings directly from a vehicle or truck. All of the units at Greyhound Self Storage offer drive-up access except the climate controlled unit. Those units are accessible through a man door with a keypad lock code to access.
How do I know what size unit to rent?
Choosing the right storage unit size can be difficult, check out this simple hack to help you determine the right size -
BILLING
Is there a set-up fee?
We do charge a set up fee of $20
Is there a security deposit?
We do not require a security deposit to rent.
How can I pay for my storage unit?
We accept credit/debit cards or your checking account via ACH.
Can I pay my storage unit bill online?
Yes, you can pay online using a credit/debit card or your checking account via ACH.
What day will my rent be due?
Rent is due on or before the 1st day of the month.
Are there any late fees?
Late fees will be applied to accounts that are not paid by the 10th of the month.
What are the payment terms?
We want to make your payment process as easy as possible. We offer the convenience of Recurring Billing, which will automatically charge your Mastercard®, Discover®, Visa®, or American Express® without additional fees. All rent is due on the first of the month, we will prorate your move in, but we do not prorate your move out.
Will I receive a monthly invoice?
If you have an email address and cell phone you will be emailed and texted a reminder that your rent is due soon. If you have chosen the recurring billing option, your credit card will be automatically charged on your due date and you can disregard the notice.
How much notice do I need to give you before moving out?
A 10-day notice is required. At the time of your move-out just remove your lock when you are done clearing out your space sweep it out with a broom and dustpan. Then take 2 pictures and send to greyhoundselfstorage@gmail.com or to the text notifications number and give us a call at (228) 875-9770 to let us know you have vacated your unit.
Can I pay for my storage unit month-to-month?
Yes, we rent our units on a month-to-month basis.
ACCESS
When can I access my unit?
You can move-in and access your storage unit at Greyhound Self Storage any day, any time, 24/7.
What are your office hours?
We are not a manned facility, however we do have Boots on the Ground / maintenance that takes care of the property. We are available via phone 8am-6pm M-F, and 9am-2pm on Saturdays, we are closed on Sundays. You do not need to call us to rent a unit, you can rent a unit and move-in any day, any time.
How do I get my belongings to my space?
Our units are one level and offer the convenience of drive-up access.
What if I lose the key to my lock?
Please contact us so we can meet you at your unit and cut the lock off for you. Do NOT attempt to cut the lock off yourself as any damage to the door/lock will be your responsibility. There is a $30 lock cut fee for this service.
Does anyone else have access to my unit?
You alone control access to your storage unit, unless YOU choose to give someone else access. If you do give someone else access to your unit, it's important that you provide us their names. You are responsible for your unit and the surroundings, if the person you have given access to damages or causes any problems at the facility, you will be responsible.